Custom Order Policy: Northerner
This Custom Order Policy outlines the terms and conditions governing custom orders placed with Northerner. By placing a custom order, customers agree to abide by the following policies:
1. Custom Order Process:
1.1 Custom orders are individually designed and produced items created according to the customer's specifications.
1.2 Customers must provide accurate and detailed information regarding their custom order requests, including measurements, color preferences, design elements, and any other relevant details.
2. Order Confirmation:
2.1 A detailed order summary, including specifications and pricing, will be provided to the customer for review and confirmation.
2.2 Once the customer confirms the order and makes the required payment, the production process will commence.
3.1 Full payment for the custom order is required before production begins.
3.2 Payment methods accepted by the Company are [list accepted payment methods, e.g., credit card, PayPal, etc.].
4. Production and Turnaround Time:
4.1 Production time for custom orders will be communicated to the customer based on the complexity of the design and availability of materials.
4.2 Delays due to unforeseen circumstances, such as material shortages or natural disasters, may occur. The customer will be informed of any significant delays.
5. Quality and Satisfaction:
5.1 The Company is committed to delivering custom orders that meet the specifications provided by the customer.
5.2 Customers will have the opportunity to review photos or samples of the completed custom order before shipping to ensure satisfaction.
6. Customer Requests and Changes:
6.1 Any changes or additional requests to the custom order must be communicated to the Company as soon as possible. Depending on the stage of production, additional charges and delays may apply.
7. Refunds and Returns:
7.1 Due to the personalized nature of custom orders, refunds and returns are generally not accepted if the customer is not satisfied with the product.
7.2 In the event that the Company fails to fulfill the custom order according to the provided specifications, the Company will work with the customer to rectify the issue.
7.3 If the Company has made all reasonable efforts to fulfill the customer's request and the customer remains dissatisfied, a partial refund or credit toward future orders may be offered at the Company's discretion.
8.1 Open and clear communication between the customer and the Company is crucial to ensuring the success of the custom order.
8.2 The customer should promptly respond to inquiries or requests for clarification to avoid delays in production.
9. Intellectual Property:
9.1 The customer confirms that they have the legal right to request any design elements, logos, or copyrighted materials to be used in the custom order.
10. Changes to Policy:
11.1 The Company reserves the right to modify or amend this Custom Order Policy at any time. Customers will be notified of any changes.
By placing a custom order with the Company, customers acknowledge their understanding and acceptance of the terms and conditions outlined in this Policy.